SUPPORT
Knowledgebase
UPCOM Technologies > UPCOM Support > Knowledgebase

Ask a question:


I receive the audio but no video, it is black

Solution The most probable cause of this problem is that the program is a 4:2:2 chroma subsampling program. Our UC-IRD+ only supports 4:2:0. There is no work around to this problem.
 
Was this article helpful? yes / no
Article details
Article ID: 5
Category: UC-IRD+
Date added: 2012-01-13 23:44:41
Views: 924
Rating (Votes): Article rated 3.0/5.0 (66)

 
<< Go back

Powered by Help Desk Software HESK™